...‐sacrifice (Raffnsøe, 2008), making it more difficult for politicians to implement policies based on consumerism, and – in this case – for Danish citizens to fully adopt the “quid pro quo” consumer subject position offered. Instead, conduct is governed by the social contract that is constantly reproduced...

...@umontreal.ca © Emerald Group Publishing Limited 2010 Communication technologies Personal health Empowerment Consumerism Case studies The implementation of information and communication technologies (ICT) began several decades ago in advanced industrial countries, where such technologies...

...Ellen Kuhlmann; Viola Burau; Anna Leppo; Riikka Perälä Purpose The new “agenda of choice” in public services emphasises service users' needs and agency. The ideals of consumerism and user involvement have set new challenges for professionals. This paper aims to explore the effects of consumerism...

... to ask oneself before conducting a customer or patient satisfaction survey for a health service. © MCB UP Limited 1992 Consumerism Consumer attitudes Research Operations management Service quality Journal of Management in Medicine 6,3 52 Overcoming Clinicians' Resistance to Consumer...

...Eilish McAuliffe; Malcolm MacLachlan The advent of “consumerism” in the NHS puts an increased importance on finding out what consumers of health services think about the treatment which they receive. Describes a consumer satisfaction survey of mental health services. The focus is not on the outcome...