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Keywords: Customer relations
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Journal Articles
J Health Organ Manag (2006) 20 (5): 397–416.
Published: 01 September 2006
... to investigate and address the problem of harms occurring in the course of health care (Millenson, 2002). Trust Safety Customer relations The 1990s also saw the emergence in the mainstream medical literature of a coherent challenge to traditional thinking about the causes of iatrogenic harm. In his...
