...Liangquan Lin; Qingqing Mao; Xi Luo; Peng Wang; Xinqing Zhang Purpose Although the doctor-patient relationship (DPR) in China has improved during the COVID-19 pandemic, conflicts still persist, especially in high-pressure environments like emergency departments (EDs). Previous research has...

...Anna Tiso; Maria Crema; Chiara Verbano Purpose The paper aims at enriching the knowledge of the application of lean management (LM) in emergency department (ED), structuring the methodology for implementing LM projects and summarizing the relevant dimensions of LM adoption in ED. Design...

... the influence of roles on routine dynamics, roles are largely taken for granted. The purpose of this paper aims at examining how roles and routines interplay in accomplishing work in organizations. A four-year ethnography of an emergency department (ED) at a university hospital was conducted through...

... Licensed re-use rights only The purpose of this paper is to examine how conflicts about collaboration between staff at different departments arose during the establishment of a new emergency department and how these conflicts affected the daily work and ultimately patient safety at the emergency...

...Sandra G. Leggat; Richard Gough; Timothy Bartram; Pauline Stanton; Greg J. Bamber; Ruth Ballardie; Amrik Sohal Purpose Hospitals have used process redesign to increase the efficiency of the emergency department (ED) to cope with increasing demand. While there are published studies suggesting...

.../approach – Approximately 30,000 patients arrived to the emergency department at Skaraborg Hospital in Sweden during 2011. The exact time of arrival and the exact time of triage were recorded for each patient on an individual level. Basic queueing theory uses arrival rates and system capacity measures...