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Keywords: Emotional labour
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Journal Articles
Emotional labour and cord blood collection: frontline perspectives
Available to Purchase
J Health Organ Manag (2020) 34 (5): 587–601.
Published: 10 June 2020
...Jennie Haw; Jessica Polzer; Dana V. Devine Purpose This paper aims to examine emotional labour in the work of frontline staff (FLS) of the Canadian Blood Services' Cord Blood Bank (CBB), contributes to understandings of emotional labour by allied healthcare workers and suggests implications...
Journal Articles
Thinking about the emotional labour of nursing – supporting nurses to care
Available to Purchase
J Health Organ Manag (2013) 27 (1): 127–133.
Published: 15 March 2013
... of supporting nurses in managing the emotional labour of caring. The introduction of routine systems of staff support should be considered. Originality/value In addition to highlighting and condemning poor care, it is important to seek solutions. This article offers a new perspective on an enduring problem...
