...Lena Bjørge Waage; Roar Eilev Amdam Purpose The Norwegian Government expects collaboration between health trusts and municipalities to promote sustainable, coordinated health services. The coordination reform (2012) introduced various instruments. This article analyses how these instruments...

...Viet An Tran; Que Nhi Tran; Ha My Doan; Gia Long La; Tien Duc Vu; Thi Huyen Pham Purpose This article aims to assess the impact of factors affecting the senses (via Sensory Marketing theory) on customer perceived quality and satisfaction when using health services in public hospitals. Based...

...Nicole M. Rankin; Don Nutbeam; Jean-Frederic Levesque; Henry Ko; Garry Jennings; Adam Walczak; Christine Jorm Purpose COVID-19 has caused unprecedented disruption to health systems. There is much to be gained by capturing what was learned from changes and adaptations made by health services...

..., but is often difficult for healthcare organisations to support in light of limited resources. This scoping review aimed to describe the literature on health service-administered strategies for increasing research engagement by medical practitioners. Design/methodology/approach Medline, EMBASE and Web...

... Addi can be contacted at: addibarnabas@gmail.com 13 06 2021 27 09 2021 10 11 2021 16 11 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only CHPS Primary health care Health services Kassena-Nankana East Ghana...

... care using Cochrane systematic reviews ”, Journal of Health Services Research and Policy , Vol.  18 No.  1 , pp.  6 - 12 . Griffith , A.I. and Smith , D.E. (Eds) (2014), Under New Public Management: Institutional Ethnographies of Changing Front-Line Work , University of Toronto...

... and can actually increase costs at both implementation and ongoing service delivery stages. Health services considering implementing telehealth should be motivated by benefits other than cost reduction such as improved accessibility, greater patient centricity and societal cost–benefit. Economics...

... Alistair Hewison can be contacted at: a.hewison@bham.ac.uk 12 06 2020 20 01 2021 11 05 2021 18 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Leadership Systems design Health services Organisational change...

...Christine Jorm; Rick Iedema; Donella Piper; Nicholas Goodwin; Andrew Searles Health services research and improvement endeavours fall into four camps: biomedical (“experimental science”), management; organisational and industrial theory (“safety science”, “normalisation process theory...

..., as is the sequence of implementation. Health services seeking to implement OHL need to understand these mechanisms so they can successfully operationalize OHL. This study advances the concept of OHL operationalization by contributing to the theory underpinning successful implementation of OHL. Australia...

... Health services Organizational change Organizational innovation Systems theory ACE programme Delivering systems-level change is core to NHS England’s Long Term Plan (NHS England, 2019) for a sustainable health service, which must respond to the pressures of a growing and ageing population...

... is twofold: first, to present patient-level utilisation patterns of hospital-based mental health services funded by private health insurers; and second, to examine the implications of the findings for planning and delivering private mental health services in Australia. Analysing private health...

...Timmy Frawley; Annabel Meehan; Aoife De Brún Purpose The purpose of this paper is to examine the impact of organisational and structural change on the evolution of quality and safety in health organisations, specifically in mental health services. Design/methodology/approach Data were gathered...

... for additional skill set requirements and the impact of local project environments. The current pilot project approach could be strengthened by including more multidisciplinary collaboration and providing infrastructure supports to enhance the design, implementation and evaluation of health services improvement...

... of departure from current KT discourse, much of which continues to superimpose artefacts like clinical practice guidelines onto complex healthcare context. Health services Knowledge sharing The second line of inquiry involves elucidating the metaphorical “upward spiral”, which is shared by both...

...Ajay Aggarwal; Joanna Davies; Richard Sullivan Purpose – Missed appointments constitute a significant problem in the UK National Health Service (NHS) and this remains an area where improvements could yield substantial efficiency savings. The purpose of this paper is to suggest that nudge policies...

...Goce Gavrilov; Elena Vlahu- Gjorgievska; Vladimir Trajkovik Purpose – Information systems play a significant role in the improving of health and healthcare, as well as in the planning and financing of health services. Fund’s Information System is an essential component of the information...

... National Health Service hospital trusts (Locock et al., 2014a, b). The intervention, Experience-based Co-design (EBCD), combines insights from design sciences, organisational learning and patient engagement research and applies these in order to improve the quality of healthcare through a process...

... (Tabor, 2005). © Emerald Group Publishing Limited 2015 Government policy Human resources management Developing countries Health services Public sector reform Community planning The orientation of the CBHIS in Ghana was streamlined when international donor organisations joined...

..., appears to be less salient as among factors identified as important to longer term sustainability of EBL. © Emerald Group Publishing Limited 2015 Organizational theory Hospital management Organizational change Health services Qualitative research In the healthcare sector...