...Samuel Martins Drei; Paulo Sérgio de Arruda Ignácio Purpose The objective of this paper is to propose a systematic application of Lean Healthcare in the hospitalization activity in the medical clinic entry process. Design/methodology/approach The methodology used is established in three stages...

.... A matched case-control study provides a reasonable but insufficient design to compare the NN and non-NN exposed patient outcomes. Length of stay Hospitalization Care coordinator Emergency visits Nurse navigator The key outcomes of interest were the number and types of hospitalisations...