...Sharon J. Williams; Lynne Caley; Mandy Davies; Dominique Bird; Sian Hopkins; Alan Willson The evaluation was underpinned by two frameworks. Firstly, the programme team were using Kirkpatrick and Kirkpatrick's (2006) model with particular emphasis on levels 1 and 2 to assess satisfaction...

.... Design/methodology/approach – The authors applied the theoretical framework of Kirkpatrick’s four levels of evaluation and used surveys, observations, activity tracking, and interviews to evaluate the program outcomes. The authors applied grounded theory techniques to the interview data. Findings...