.../approach A cross-sectional survey of 345 adult outpatients in medical centers, regional hospitals, and clinics in Taiwan was conducted. Service quality was conceptualized as interaction, process, and environmental quality. Structural equation modeling and a first-stage moderated mediation approach were...

... patient safety Service behavior Praise from patients Moderated mediation Therefore, nurses will accumulate an additional and valuable resource when they receive praise from their patients due to the acknowledgment of their effort and the positive feedback, and thus, they are stimulated...