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1-2 of 2
Keywords: Moderated mediation
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Journal Articles
Service quality, patient trust, and outpatient satisfaction under waiting pressure: an organizational perspective
Available to Purchase
J Health Organ Manag 1–18.
Published: 07 May 2026
.../approach A cross-sectional survey of 345 adult outpatients in medical centers, regional hospitals, and clinics in Taiwan was conducted. Service quality was conceptualized as interaction, process, and environmental quality. Structural equation modeling and a first-stage moderated mediation approach were...
Journal Articles
Perceived overqualification and service behavior: a moderated mediation model of nurses’ silence toward patient safety and praise from patients
Available to Purchase
J Health Organ Manag (2025) 39 (6): 842–860.
Published: 10 January 2025
... patient safety Service behavior Praise from patients Moderated mediation Therefore, nurses will accumulate an additional and valuable resource when they receive praise from their patients due to the acknowledgment of their effort and the positive feedback, and thus, they are stimulated...
