... uncertainty result from inefficient processes and weak controls. Reduced patient flow arises from senior management’s commitment to simplistic government targets, clinical staff that lack basic operations management skills, and fragmented information systems. High junior/senior staff ratios aggravate the lack...

...Sara A. Kreindler; Stephanie Hastings; Sara Mallinson; Meaghan Brierley; Arden Birney; Rima Tarraf; Shannon Winters; Keir Johnson; Leah Nicholson; Mohammed Rashidul Anwar; Zaid Aboud Within a broader study on patient flow, spanning 10 jurisdictions across Western Canada, the authors conducted...

...Loren De Freitas; Steve Goodacre; Rachel O'Hara; Praveen Thokala; Seetharaman Hariharan Purpose A process that does not include the customer's value may not be effective in providing care. This study aimed to identify value and waste in an emergency department (ED) patient flow process from...