... it with the principles of patient-centered care? The research questions guiding this case study are as follows: The SH case offers a useful lens for understanding how healthcare organizations can cross traditional boundaries and develop integrated, innovative systems of care. It illustrates how BE principles...

.... The results and their implications are discussed in Section 4 . Finally, in Section 5 , the directions for future research and study limitations are presented. Case management service quality Patient-centered care Customer satisfaction Empirical (survey) research As healthcare...

... be the implications for patients at this threat of being fired? Though the practice may have done more to explain the PCMH approach to difficult or confused patients, they appear to have made efforts to truly engage and provide patient-centered care to those individuals who were willing to enter into this new type...

..., and the ageing population. Moreover, patient-centered care is increasingly recognised as a fundamental element of the mission of healthcare organisations (Berwick, 2009 ; Institute of Medicine, 2001). Patient-centered care is broadly defined as an approach to medical practice that calls for an exploration...