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Keywords: Perceived value
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Journal Articles
Ehsan Zarei, Mohammad Arab, Seyed Mahmoud Ghazi Tabatabaei, Arash Rashidian, Abbas Rahimi forushani, Roghayeh Khabiri
J Health Organ Manag (2014) 28 (6): 795–810.
Published: 11 November 2014
... quality construct, three dimensions extracted: Process, interaction, and environment. Both process and interaction quality had significant effects on perceived value. Perceived value along with the process and interaction quality were the most important antecedents of patient overall satisfaction...
