...Nour R. El Amine; Rosalía Cascón-Pereira; Joaquin Aldas-Manzano Purpose This study examines the role of psychological capital (PsyCap) and motivation in the adjustment and performance of self-initiated expatriate (SIE) nurses in Kuwait's health system, where 95% of the nursing workforce is foreign...

... and research hospitals in Türkiye and provides a robust empirical investigation of hospital performance using a two-stage analytical framework combining DEA and regression modelling. Specifically, the study seeks to answer the following research questions: RQ1. What are the efficiency scores...

...Carlos Manuel Nunes; Patrícia Gomes; Joaquim Santana Purpose This study aims to investigate the impact of key contextual factors, specifically those related to governance structures and resource availability, on the operational and financial performance of hospitals. Design/methodology/approach...

...Samir Albalas Purpose This study sought to examine the impact of human resource management (HRM) on the performance of healthcare employees in selected Jordanian healthcare centers. It explores how specific HRM practices, including leadership, communication, technology adoption, teamwork, decision...

..., there is a limited understanding of the dynamics and outcomes of such a process. Therefore, this study aims to explore whether the BSC is still considered an effective performance management tool and analyse the factors driving and hindering its evolution and endurance in public and non-profit HOs. Design...

... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode This study aims to compare and contrast the core organisational processes across high and low performing mental health providers in the English National Health...

... satisfaction. This is the first study exploring the inter-relationship of four constructs of patient SAT within the context of a leading major UK healthcare hospital service. Customer orientation Quality of service Service value Patient satisfaction Healthcare services Performance...

...Annelies van der Ham; Arno Van Raak; Dirk Ruwaard; Frits van Merode Purpose This study explores how a hospital works, which is important for further enhancing hospital performance. Following the introduction of a Hospital Planning Centre (HPC), changes are explored in a hospital in terms...

...Suparak Suriyankietkaew; Pavinee Kungwanpongpun Purpose This empirical study aims to identify the essential strategic leadership and management factors underlying sustainability in healthcare. It also examines which factors drive sustainability performance outcomes (SPO) in health-care...

...Fabiana da Cunha Saddi; Matthew Harris; Fernanda Ramos Parreira; Raquel Abrantes Pêgo; Germano Araujo Coelho; Renata Batista Lozano; Pedro dos Santos Mundim; Stephen Peckham Purpose This paper employs implementation theory and the political literature on performance measurement to understand how...

...Seongwon Choi; Robert Weech-Maldonado; Thomas Powers Purpose The objective of this research is to synthesize evidence on the relationship between context, strategies and performance in the context of federally qualified health centers (FQHCs), a core safety net health services provider...

... in multiple workplaces Performance Reputation Expertise Workforce Knowledge sharing The study of professional expertise can cast light on performance beyond competency, i.e., exceptional performance. The motivation for studying experts and expertise stems from trying to understand...

... of high performing health systems, although the NHS has traditionally struggled to engage doctors and has been characterised as a professional bureaucracy. This study explored the ways in which health care organisations structure and operate medical leadership processes to assess the degree to which...

...Paul Lamarche; Lara Maillet Purpose Improving the performance of health care organizations is now perceived as essential in order to better address the needs of the populations and respect their ability to pay for the services. There is no consensus on what is performance. It is increasingly...

... knowledge of the health professions in shared mental models is a precondition for effective teamwork and team performance. As it is known that different groups of health care professionals often tend to work in isolation, the authors compared the perceptions of knowledge integration. It can be expected...

...Justin Bitter; Elizabeth van Veen-Berkx; Pierre van Amelsvoort; Hein Gooszen Purpose – The purpose of this paper is to present the effect of the introduction of cross-functional team (CFT)-based organization, rather than, on planning and performance of OR teams. Design/methodology/approach...

... of care, doctors’ practice orientation and performance, which help enhance the understanding of patient trust and satisfaction. Design/methodology/approach – A quantitative survey using a closed-ended questionnaire provided a useable sample of 372 respondents. Findings – There was an overall...

... of corporate governance, is: Board governance Healthcare boards Board dynamics Performance Corporate governance Trusts Health services United Kingdom Boards of health care organisations carry the ultimate responsibility for the quality of care provided by their organisation and for overall...

...Franz Josef Gellert; René Schalk Purpose This paper aims to examine the influence of age and age‐related attitudes on relationship factors. In addition, it seeks to assess how both factors affect care service work performance. Design/methodology/approach The paper explores the influence of age...

... is to determine whether or not the administrators of different types of hospitals (i.e. general vs specialty, member of a national vs non‐national MO and church‐affiliated vs non‐church affiliated) differ in their judgements. The analytical framework of the importance‐performance technique is used in analyzing...