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Keywords: Post-pandemic
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Journal Articles
Post-pandemic healthcare choices: SERVQUAL model and the influence of hospital image
Available to Purchase
J Health Organ Manag (2025) 39 (7): 1380–1400.
Published: 27 March 2025
... 03 01 2024 07 06 2024 23 02 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only COVID-19 SERVQUAL model Intention Post-pandemic Hospital image To maximize customer satisfaction, the primary obstacle for all service...
