...Aoife M. McDermott and Anne Reff Pedersen; Aoife M. McDermott; Anne Reff Pedersen Purpose – The purpose of this paper is two-fold. First, it sets the context for the special issue by considering conceptions of patients and their roles in service delivery and improvement. Second, it introduces...

... model that estimated service delivery capability using consultant entitlements to annual and other types of leave would not (null hypothesis) accurately predict the magnitude of any shortfall that existed. It also hypothesises that excessive leave‐taking was an important cause of any shortfall...