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Journal Articles

Challenges and potential improvements in hospital patient flow: the contribution of frontline, top and middle management professionals

Raffaella Gualandi, Cristina Masella, Daniela Viglione, Daniela Tartaglini
Journal: Journal of Health Organization and Management
J Health Organ Manag (2020) 34 (8): 829–848.
https://doi.org/10.1108/JHOM-11-2019-0316
Published: 25 September 2020
...' involvement Top managers' involvement The increasing demand for healthcare services leads organizations to face critical tensions between cost saving, services improvement and equity of access, while maintaining the central focus on increasing value for patients. In the hospital setting...
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