...Rasha Zuhair Alkhaldi; Ayman Bahjat Abdallah Purpose The present study conceptualizes total quality management (TQM) in terms of soft and hard aspects and examines their effects on quality performance and patient satisfaction. The indirect effects of soft and hard TQM on patient satisfaction...

...Nimnath Withanachchi; Wimal Karandagoda; Yujiro Handa Five‐S, a simple tool was utilized as the initial step towards total quality management activities at a public hospital in Sri Lanka. This paper introduces the system improvement activities at the hospital which won several awards for quality...

... or conflict with each other. The question this paper addresses is “what would an integrated approach to quality look like and how might managers and clinicians develop such an approach in their organisation?“ The findings from the Norwegian total quality management experiment in six hospitals were that TQM...