...Chafik Echine; Ridouan Nejjari; Jawad Kibou; Abdellatif Taghzouti Purpose This study examines the impact of patient value creation on clinics' performances. Patient value is conceptualized as a multi-stage, multi-actor process that involves the participation of healthcare professionals while...

... consumer culture theory/transformative service research and public management add group and public levels of value to the private level. Findings An intersubjective (rather than subjective) approach to value creation entails the construction and sharing of value perceptions among groups of people...