... to be addressed. However, there remain gaps in our knowledge and while scholars talk of a voice system – that is the existence of complementary voice channels designed to allow employees to speak up – empirical evidence is limited. We seek to explore the notion of a voice system in a healthcare organisation...

... expressed by frontline workers through website posts. The present research aims to contribute to the “voice literature” first by evaluating how frontline workers utilize anonymous media platforms to express their views and work-related concerns and, second, by demonstrating how anonymous voice systems can...

...Melanie Barlow; Bernadette Watson; Kate Morse; Elizabeth Jones; Fiona Maccallum Purpose The response of the receiver to a voiced patient safety concern is frequently cited as a barrier to health professionals speaking up. The authors describe a novel Receiver Mindset Framework (RMF) to help health...

... review and a conceptual framework for the understanding of patient involvement and its potential development within health care across Europe. Findings – Patient involvement can be characterised in terms of three ideal types: voice, choice and co-production. Policies for developing user involvement...

.... This research will establish a basis for further investigations of the topic. Dr Matic Kavcic can be contacted at: matic.kavcic@zf.uni-lj.si © Emerald Group Publishing Limited 2015 User involvement Healthcare Slovenia Co-production Choice Voice User engagement in the design...

... is important in Denmark at the rhetorical level, and many policies and initiatives have been introduced. All three governance forms (voice, choice and co-production) are used. However, there are important barriers and limitations in translating the rhetoric into practice, and potential synergy and negative...