... and emergencies is essential. This study aimed to explain the challenges of volunteer management in the Pandemic COVID-19 in Iran. Design/methodology/approach Qualitative research was conducted using the content analysis based on the Graneheim method. The participants' selection was done based on purposeful...

... on the similarities and differences of the opinions of different staff categories and to be able to develop further the heuristic model of volunteer management triangle suggested in the paper. Social implications – The study raises questions of the need and promotion of volunteers in general and especially...