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Keywords: Measurement models
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Journal Articles
Journal:
Journal of Health Research
Journal of Health Research (2021) 35 (2): 106–117.
Published: 07 April 2020
...Berhanu Endeshaw Purpose The purpose of this study was to review existing healthcare service quality-measurement models. Design/methodology/approach A review of the literature was conducted utilizing keywords “healthcare’’, “service quality’’, “measurement models”, “SERVQUAL”, “SERVPERF...
