Social Tests in a Model for Controlling the Enhancement of Competence

Qualification is the competence that is required for tasks related to wage work. Competence is all the forms of knowledge possessed by the staff as well as their personal abilities. When qualification is related to competence, possible competence deficiencies become apparent. This can be done in our model for controlling the improvement of competence. The first step in the process of describing competence deficiency is to operationalize the concept of qualification. This is achieved by means of social tests, which can be considered as relevant data. Empirical data are used to develop social tests relating to qualification for two staff categories, Front staff and Departmental managers. Finally, we take a further step and suggest how the empirical content of the concept can be used in a model for controlling the improvement of competence.