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Keywords: BPM Maturity
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Journal Articles
Journal of Hospitality and Tourism Horizons 1–36.
Published: 16 July 2026
...Mohamed Hany B. Moussa; Mahmoud Abdelaziz; Batta R. Allam Purpose This paper proposes a standardized hotel-specific Business Process Management–Business Process (BPM-BPs) maturity model. This is achieved by integrating the most widely cited BPM maturity models (BPM-MMs) with the European...
