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Keywords: Hotel Industry
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Journal Articles
Journal of Hospitality and Tourism Horizons 1–36.
Published: 16 July 2026
... BPM Maturity Maturity Models EFQM Model SERVQUAL Dimensions Hotel Industry Business Process Management (BPM) is widely recognized as a strategic approach for improving organizational efficiency, competitiveness, and responsiveness to growing customer expectations (Javadi et al...
