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Keywords: Public spaces
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Journal Articles
CROSS-sector analysis of unruly guest behavior in tourism, hospitality and related industries
Available to Purchase
Journal of Hospitality and Tourism Horizons (2025) 1 (3): 217–249.
Published: 12 August 2025
... to improve the overall guest and employee experience. Originality/value Existing research explores problematic guest behavior in public spaces but lacks a cross-sector comparison. This study analyzes its occurrence across eight sectors, as each faces unique challenges due to specific environments...
