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Keywords: SERVQUAL Dimensions
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Journal Articles
Journal of Hospitality and Tourism Horizons 1–36.
Published: 16 July 2026
... Foundation for Quality Management (EFQM) enablers and SERVQUAL dimensions. The objective is to systematically integrate BPM concepts with Service Quality Management (SQM) practices. This approach addresses the limitations of existing BPM-MMs and enhances their practical implementation in hotels. Design...
