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Keywords: AI
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Journal Articles
Improving employee performance and sustainable performances: the influence of AI, green human resource management, and low-carbon behavior
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (5): 2240–2259.
Published: 23 January 2026
...Huong Thi Dinh; Nhung Hong Nguyen; Anh Ngoc Nguyen Purpose AI improves the operational efficiency of hotels while fostering green human resource management. The study explores the effects of AI and green human resource management on low-carbon behavior, employee performance, and overall...
Journal Articles
Harnessing AI and digital innovation for green innovation and sustainable performance
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (2): 767–785.
Published: 10 October 2025
...Huong Thi Dinh; Nhung Hong Nguyen; Anh Ngọc Nguyen; Thoa Thi Kim Bui Purpose AI and digital innovation (DI) enhance the operational efficiency of hotels while simultaneously fostering green innovation (GI). This dual benefit provides hotels with a competitive edge, enabling them to pursue more...
Journal Articles
Artificial intelligence in hospitality services: examining consumers’ receptivity to unmanned smart hotels
Open Access
Journal of Hospitality and Tourism Insights (2025) 8 (11): 55–78.
Published: 18 November 2024
... in relation to unmanned and self-service innovations (Baba et al., 2023). However, studies of integrated technology applications, such as unmanned smart hotels that provide automated check/out processes and smart room controls (e.g. voice assistants), remain rare. Our understanding of AI applications...
