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Keywords: Aesthetic labor
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Journal Articles
Looking good and sounding right: a scale development of aesthetic labor in the hospitality industry
Available to Purchase
Journal of Hospitality and Tourism Insights (2024) 7 (2): 1263–1281.
Published: 15 May 2023
...Hsiang-Fei Luoh; Sheng-Hshiung Tsaur Purpose This study aims to develop a measurement scale for employee aesthetic labor (AL) in hospitality from the perspectives of frontline employees of international tourist hotels and airlines. Design/methodology/approach The authors utilized both...
