... Review length Ratings COVID-19 pandemic Hotel quality Electronic word of mouth (eWOM) provides various signals that potential customers can use and interpret to inform their purchase decisions (Browning et al., 2013 ; Xie et al., 2016 , 2017). For example, the average...

...Jongwon Lee; Jihye Park; Jeong-Yeol Park; Robin M. Back Purpose This study presents a bibliometric analysis of hospitality and tourism literature related to the COVID-19 pandemic, categorizing the pandemic into five phases: inception, growth, maturity, endemic and new normal. Design/methodology...

...Isiaka Akande Raifu; Joshua Adeyemi Afolabi; Abdulkhalid Anda Salihu Purpose The literature has well-documented the positive economic effects of both leisure and religious tourism. However, certain events, such as the COVID-19 pandemic and others, can impair the positive effect. Hence, the purpose...

..., and offers a wider perspective of the industry. Originality/value First, this study investigated the evolution of factors that influenced efficiency before and after the outbreak of the COVID-19 pandemic. Second, the results offer insights into the impact of the pandemic on hotels' efficiency levels...

...Jin Xue; Ziying Mo; Matthew Tingchi Liu; Ming Gao Purpose The objective of this study was to improve understanding of frontline staff's subjective happiness and anxiety during the COVID-19 pandemic by investigating the roles of employees' busy mindset and leader conscientiousness. Design...

... et al., 2015). This study used a supplemented HBM to explore whether individuals are likely to travel during the COVID-19 pandemic and their perception of containment measures and personal protective behavior. This is a new application of the HBM dimensions since all participants had experienced...