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Keywords: Chatbot
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Journal Articles
Journal of Hospitality and Tourism Insights (2025) 8 (10): 3687–3704.
Published: 16 June 2025
...Lilia Khrouf; Manel Azzabi; Manel Bouchnak Purpose The study aims to shed light on the predictors of intention to continue using chatbots to purchase tourism products. Design/methodology/approach An online survey was conducted on 360 consumers who had used a chatbot to purchase a tourism...
Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (1): 151–173.
Published: 12 November 2021
... Conversational agent Chatbot Service robot Artificial intelligence Intelligent automation Food service First principle Drawing on first principles thinking, a paradigm of problem-solving which dates back to such seminal thinkers as Aristotle and Euclides (Verkerk and Krass, 2019), this paper seeks...
