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Keywords: Compensation
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Journal Articles
Serving up change: perceptions on abandoning the tip credit
Available to Purchase
Journal of Hospitality and Tourism Insights (2026) 9 (1): 319–336.
Published: 26 August 2025
... at: lcain@fiu.edu 15 04 2025 10 06 2025 02 07 2025 06 07 2025 17 07 2025 22 07 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Living wage Dignity wage Stakeholder theory Tipping Compensation...
Includes: Supplementary data
Journal Articles
Guest preferences for service recovery procedures: conjoint analysis
Available to Purchase
Journal of Hospitality and Tourism Insights (2018) 1 (3): 276–288.
Published: 17 July 2018
... simultaneously and the effect of such actions in the context of hotels in order to seek answers to the following research questions: what type of compensation bundle is most preferred by guests? and How effective are compensations in terms of recovery satisfaction, especially with regard to subsequent behavioral...
