... 11 12 2022 15 12 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Capsule hotel Customer experience Customer experience management Content analysis Leximancer Capsule hotels, also called pod hotels, are a new “Japanese...

... keywords. Based on the central theme of the research papers, the papers were divided into eight segments—consumer behavior, host behavior, host–guest relationship (HGR), trust in Airbnb, dominant theories in Airbnb, Airbnb regulation, Airbnb and hotels and macro impacts of Airbnb. In-depth content analysis...

... framework of friendly tourism destinations and compare older and younger adults' valuations of friendly destination attributes. Design/methodology/approach A mixed-method approach was used; in-depth interviews were conducted with 18 tourism stakeholders. Content analysis of the collected data...

... by applying probability distributions. Design/methodology/approach The study used content analysis of 369 US convention facility websites. Data collected from the websites recorded the presence or absence of the following tools facilitating virtual site visits: photos, floor plans, videos, 360-photos, 360...

...Marlon Santiago Viñán-Ludeña; Luis M. de Campos Purpose The main aim of this paper is to build an approach to analyze the tourist content posted on social media. The approach incorporates information extraction, cleaning, data processing, descriptive and content analysis and can be used...