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Keywords: Coworker incivility
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Journal Articles
Relationships among workplace incivility, work engagement and job performance
Available to Purchase
Journal of Hospitality and Tourism Insights (2020) 3 (4): 415–429.
Published: 04 June 2020
...Chih-Hung Wang; Hsi-Tien Chen Purpose This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach To investigate the incivility and characteristics of hospitality industry...
