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Keywords: Creative performance
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Journal Articles
Mitigating social loafing in hospitality: the interplay of co-worker exchange and interactional justice
Available to Purchase
Journal of Hospitality and Tourism Insights 1–18.
Published: 02 April 2026
...Mahlagha Darvishmotevali; Niharika Gaan; Catherine Prentice Purpose Drawing on social exchange theory, this study examines the influence of co-worker exchange (CWX) on service recovery performance and creative performance among frontline employees (FLEs) in the hotel industry. The research...
