...Rebecca Gordon; Kimberly Thomas-Francois; Simon Somogyi Purpose The purpose of this study was to understand the factors that attract and deter restaurants and customers from entering into a relationship with third-party food delivery apps; another goal was to determine a framework for food...

... only Scale development Tourism Hospitality Self-report Customer Erdogan Koc can be contacted at: erdogankoc@yahoo.com It is good to see that there are specific scales such as the Spielmann et al.'s (2012) Hospitality Servicescape Scale and Thomas et al.'s...

... of innovative developments, often focusing on the operational level of firms. Ambidexterity could though be understood also in dimensions of customer/market development and collaborative interaction. This paper describes and discusses ambidexterity in the dimensions of technological advancement, customer/market...