...Rebecca Gordon; Kimberly Thomas-Francois; Simon Somogyi Purpose The purpose of this study was to understand the factors that attract and deter restaurants and customers from entering into a relationship with third-party food delivery apps; another goal was to determine a framework for food...

... Publishing Limited Licensed re-use rights only Scale development Tourism Hospitality Self-report Customer A scale is a tool or a mechanism used to quantify constructs and to demonstrate how individuals are distinguished, i.e. how they differ from one another in terms of their particular...

... of innovative developments, often focusing on the operational level of firms. Ambidexterity could though be understood also in dimensions of customer/market development and collaborative interaction. This paper describes and discusses ambidexterity in the dimensions of technological advancement, customer/market...