...Ahmed Taher Esawe; Karim Taher Esawe; Narges Taher Esawe Purpose This study aims to investigate value co-creation, its antecedents (i.e. customer delight and place identity) and the consequences (i.e. satisfaction and revisit intention) at eco-hotels concerning sustainable practices. Design...

... on delightful service and human resources management. In the long history of research on customer delight, scholars have identified several types of service encounters that delight customers. For example, Beauchamp and Barnes (2015) indicated three employee effects, including employee emotion, employee...

...Edwin N. Torres; Ady Milman; Soona Park Purpose Despite multiple studies of customer delight in various service industries, limited research exists in the hedonically driven theme park context. The purpose of this paper is to explore the key drivers of customer delight and outrage in theme parks...