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1-4 of 4
Keywords: Customer loyalty
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Journal Articles
Unlocking loyalty: How digital ease of use shapes memorable experiences and satisfaction for older adults in hospitality
Available to Purchase
Journal of Hospitality and Tourism Insights 1–21.
Published: 14 April 2026
... at: luana.nanu@gmail.com 21 10 2025 23 12 2025 16 01 2026 14 02 2026 22 02 2026 © Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only QR codes Older adults Hospitality technology Customer loyalty Cognitive load theory...
Journal Articles
AI-driven fast-food restaurants: how perceived service quality, perceived smart quality and experiential value shape habit, satisfaction and customer loyalty
Available to Purchase
Journal of Hospitality and Tourism Insights 1–22.
Published: 13 April 2026
...Peng Li; Patcharaporn Mahasuweerachai; Chompoonut Suttikun Purpose This study aims to examine how perceived service quality and perceived smart quality jointly influence customer loyalty in AI-driven fast-food restaurants in China, with perceived experiential value, satisfaction and habit...
Journal Articles
Emotion and cognition in customer experience: a mixed-method study on loyalty formation in the hospitality sector
Available to Purchase
Journal of Hospitality and Tourism Insights (2025) 8 (4): 1522–1545.
Published: 11 November 2024
...Milos Bujisic; Yizhi “Ian” Li; Anil Bilgihan Purpose This study investigates the dual roles of emotion and cognition in shaping customer experiences within the hospitality sector, examining their distinct impacts on the formation of customer loyalty. Design/methodology/approach Employing...
Journal Articles
Comparison of generational loyalty models and loyalty programs for Millennial, Generation X, and Baby Boomer hotel customers
Available to Purchase
Journal of Hospitality and Tourism Insights (2024) 7 (4): 2328–2346.
Published: 17 October 2023
...Elizabeth A. Whalen; John T. Bowen; Seyhmus Baloglu Purpose This research explores differences in consumer behavior across generational cohorts, particularly focusing on customer loyalty. With Millennials becoming the largest generational cohort, it is crucial to understand loyalty variations...
