Keywords: Customer reviews
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Journal Articles
Journal of Hospitality and Tourism Insights (2023) 6 (3): 1188–1204.
Published: 14 July 2022
... a particular context. Originality/value This study developed and compared different machine learning models for classifying customer reviews as positive, negative, or neutral, as well as predicting ratings with one to five stars based on a TripAdvisor hotel reviews dataset that contains 20,491 unique hotel...

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