... the effect of switching barriers (switching cost and alternative attractiveness) on consumers' decision postponement and repurchase intention. Additionally, the moderating effect of time pressure in different phases of booking decision is investigated. Design/methodology/approach A total of 352 samples...

... effect of demographic variables on confusion, decision postponement as a negative consequence of confusion and self-efficacy as a moderator in light of the stimulus organism response (SOR) model. Also, an attempt has been made to integrate the smart technology-based solution to deal with consumers...