...” is lacking. This study explored the relationship between delight and behavioral intention regarding the coolness of service robots in the food and beverage industry while discussing the mediating roles of utilitarian and hedonic values. Design/methodology/approach Questionnaires were distributed online...

... of customer satisfaction and delight in the dining experience on the development of loyalty to a restaurant. Design/methodology/approach This study advances a moderator mediation model stemming from self-administered online questionnaires presented to clients subsequent to their gastronomic experiences...