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Keywords: Eco-service quality
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Journal Articles
Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists
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Journal of Hospitality and Tourism Insights (2022) 5 (3): 501–514.
Published: 16 March 2021
...Akin Aksu; Tahir Albayrak; Meltem Caber Purpose This study aims to explore the components of eco-service quality at hotels and to cluster hotel customers based on their eco-service quality perceptions. Design/methodology/approach A quantitative research approach was adapted, and a survey study...
