Keywords: Emotion detection
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Journal Articles
Journal of Hospitality and Tourism Insights (2024) 7 (3): 1294–1312.
Published: 17 July 2023
... to identify customer emotions. Design/methodology/approach The study proposed a customer emotion detection model and data mining method based on the collected dataset, including 80,593 online reviews on agoda.com and booking.com from 2009 to 2022. Findings By discerning specific emotions expressed...

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