... of emotional exhaustion (EE) and the moderating role of emotional intelligence (EI) to address “why” and “when” frontline employees engage in KH. Design/methodology/approach Data were collected through a two-wave time-lagged survey from 234 frontline employees in the hospitality industry of Pakistan...

... sustainability. This study aims to examine the direct effects of negative career shocks on emotional exhaustion and career navigation among employees in this sector as well as its indirect effects through negative affect. Also, this study examines the moderating role of agile learning. Design/methodology...

... between EL and GIB is mediated by emotional exhaustion (EE). Perceived organizational support (POS) is used as a moderator between EL and EE. Design/methodology/approach The study used convenience and purposive sampling techniques from the population, and the data collected on the structured...

...YunYing (Susan) Zhong Purpose This study aims to investigate the work experience of women in hospitality with the job demands-resources (JD-R) theory. By focusing on job resources, job demands (emotional and physical), work engagement, emotional exhaustion and turnover intention, this study...

...Afreen Khanam; Sheema Tarab Purpose Premised on the conservation of resources (COR) theory, our study attempts to investigate if emotional exhaustion (EE) is a mediator in linking customer incivility (CI) and employee job performance (JP). Additionally, it examines the moderating role of PsyCap...

...Eunice Fay Amissah; Sarah Blankson-Stiles-Ocran; Ishmael Mensah Purpose The purpose of this paper is to investigate the effect of emotional labour on frontline employees' emotional exhaustion and job satisfaction within the hotel industry. Design/methodology/approach The quantitative research...