...Mehmet Duzgun; Mazlum Celik; Murat Kahyaoglu Purpose The purpose of this study was to determine the moderating role of job crafting in the effect of emotional labor level on self-esteem and job satisfaction in food and beverage establishments. Design/methodology/approach This quantitative...

...Omar Moufakkir Purpose This study examines how expatriate hospitality workers navigate emotional labor amid prolonged crises. It explores the dual emotional burden of maintaining professional composure while experiencing personal distress due to conflict in their homeland. The study advances...