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Keywords: Employee work engagement
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Journal Articles
Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence
Available to Purchase
Journal of Hospitality and Tourism Insights (2022) 5 (3): 515–534.
Published: 19 March 2021
... Emerald Publishing Limited Licensed re-use rights only Customer incivility Supervisor positive gossip Workplace friendship prevalence Employee work engagement Hospitality industry Every employee expects their supervisors, coworkers and customers to treat them as fairly as they would...
