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Keywords: Experience quality
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Journal Articles
Exploring luxury train experience quality: a netnographic study across ten iconic journeys
Open Access
Journal of Hospitality and Tourism Insights (2026) 9 (11): 120–136.
Published: 24 March 2026
... TripAdvisor reviews across ten internationally-recognised luxury trains was conducted, and data analysed through the Interactive Experience Quality (IXQ) model as a theoretical lens. Findings Findings highlight three interpretive movements: anticipation and symbolic expectation-setting; immersive...
Journal Articles
Experiencing the crowded green: how satisfaction shapes visitors' behavioural outcomes in urban parks
Available to Purchase
Journal of Hospitality and Tourism Insights 1–17.
Published: 10 March 2026
...Dwi Suhartanto; Astadi Pangarso; Anthony Brien; Brendan Chen; Karin Ayunia Chaerunisa Purpose This study validates a multidimensional framework of visitor experience quality in urban parks and examines how satisfaction mediates the relationships between experiential dimensions, perceived crowding...
