...Souji Gopalakrishna Pillai; David Martin; Alecia C Douglas Purpose Integrating Servicescape, hedonic adaptation, and adaptation-level theories, this study examines the relationships among hotel lobby renovations, guest satisfaction, and financial performance. It aims to fill a research gap...

...Kavitha Haldorai; Woo Gon Kim; Kullada Phetvaroon Purpose Drawing on the theory of eco-efficiency and the resource-based view, this study examines the association between environmental and financial performance in Thailand’s hospitality industry. It also explores the non-linear dynamics...

...Ana V. Berdejo Fariña; Tomás F. Espino-Rodríguez Purpose This study examines how entrepreneurial orientation influences gastronomic innovation and, in turn, how both factors affect hotel financial performance and perceived customer value. It also explores the mediating role of gastronomic...

...Ephrem Assefa Haile Purpose This study sought to examine the effect of green transformational leadership (GTL) on financial performance (FPef) of star-rated hotels in Addis Ababa and also delving into the mediating effect of environmental management practices (EMPs) on GTL–FPef nexus. Design...

.... The study also investigates financial performance (FP) and customer-based performance (CBP). Design/methodology/approach Data were collected from Morocco through multiple-informant design surveys to explore three perspectives related to three actors involved in the process, that is, the managers...