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Keywords: Fishbone diagram
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Journal Articles
Journal of Hospitality and Tourism Insights (2022) 5 (3): 663–686.
Published: 04 June 2021
... determined by systematic grading and then aggregated in a fishbone diagram to illustrate the real antecedents. First, the data obtained from in-depth interviews based on the grounded theory approach, conducted with 29 frontline employees in restaurants, were categorised using open, axial and selective coding...
