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Keywords: Food delivery app
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Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (2): 593–609.
Published: 26 September 2025
...Flavia Braga Chinelato; Cid Gonçalves Filho Purpose Customer centricity is often mistaken for market orientation. Although there are significant differences, many companies treat the terms as interchangeable. Meanwhile, the market for food delivery apps (FDA), despite being large and appealing...
Journal Articles
Journal of Hospitality and Tourism Insights (2026) 9 (1): 43–59.
Published: 08 August 2025
...Rebecca Gordon; Kimberly Thomas-Francois; Simon Somogyi Purpose The purpose of this study was to understand the factors that attract and deter restaurants and customers from entering into a relationship with third-party food delivery apps; another goal was to determine a framework for food...
Journal Articles
Journal of Hospitality and Tourism Insights (2024) 7 (5): 2968–2991.
Published: 15 January 2024
...Xuan Tai Mai; Thu Thi Trinh; Chris Ryan Purpose Food delivery apps (FDAs) have rapidly developed due to mobile technologies, changes in modern consumption and increased online use during the COVID-19 pandemic. Despite this, the platforms are struggling to build a stable customer base and make...
