...Mark Ashton; Aarni Tuomi; Peter Backman Purpose The rapid growth in volume and value of on-demand restaurant food delivery, accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service sector. However, there is a lack of hospitality management research into this emerging...

...Jookyung Kwon; Hoyeol Yu; Jiseon Ahn Purpose Despite the importance of mobile experiences in the food service industry, extant studies do not empirically examine customers' behavior. Thus, the authors examine this issue by using utility theory to understand the role of multidimensional customers...

... of jobs and tasks which fall within one specific hospitality context: frontline food service. Design/methodology/approach Study 1 analyzes the UK Office for National Statistics' Standard Occupational Classification (2020) data to determine the degree to which frontline food service jobs consist...