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Keywords: Food service
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Journal Articles
Ghost production: applying the Servuction model to establish a typology and propose a research agenda for on-demand restaurant food delivery
Available to Purchase
Journal of Hospitality and Tourism Insights (2023) 6 (5): 1730–1754.
Published: 22 September 2022
...Mark Ashton; Aarni Tuomi; Peter Backman Purpose The rapid growth in volume and value of on-demand restaurant food delivery, accelerated by the COVID-19 pandemic, is causing a paradigm shift in the food service sector. However, there is a lack of hospitality management research into this emerging...
Journal Articles
Multidimensional value of customers' mobile service experiences in the food service context
Available to Purchase
Journal of Hospitality and Tourism Insights (2023) 6 (2): 912–927.
Published: 31 May 2022
...Jookyung Kwon; Hoyeol Yu; Jiseon Ahn Purpose Despite the importance of mobile experiences in the food service industry, extant studies do not empirically examine customers' behavior. Thus, the authors examine this issue by using utility theory to understand the role of multidimensional customers...
Journal Articles
Intelligent automation in hospitality: exploring the relative automatability of frontline food service tasks
Available to Purchase
Journal of Hospitality and Tourism Insights (2023) 6 (1): 151–173.
Published: 12 November 2021
... of jobs and tasks which fall within one specific hospitality context: frontline food service. Design/methodology/approach Study 1 analyzes the UK Office for National Statistics' Standard Occupational Classification (2020) data to determine the degree to which frontline food service jobs consist...
