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Keywords: Functional and Social cued SST
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Journal Articles
Journal of Hospitality and Tourism Insights 1–20.
Published: 17 April 2026
...) to examine whether sensory appeal strengthens these fit-based effects. Task-technology fit Social-technology fit Functional and Social cued SST Sensory appeal Reduced service dehumanization The rapid diffusion of self-service technologies (SSTs) in hospitality and tourism has transformed how...
Includes: Supplementary data
